Privacy Policy
This policy explains how personal data is processed within Wiser's service and operations management software. The data controller is Webotion. For questions, contact info@wiser.tr.
Scope
This policy covers personal data of individuals who visit our website, request a demo or use the service. For end-user and business account data processed by customers through the service, Wiser acts as a data processor; the relevant customer is the data controller.
Data we process
Account and contact data: name, email, telephone and company information.
Usage and technical data: IP address, session records, device and browser information, and logs.
Customer-entered data: work orders, accounts, devices, policies and service records.
Cookie data: session and preference cookies.
Purposes and legal grounds
Your personal data is processed to provide the service and perform contracts, handle requests and support, ensure security, meet legal obligations and pursue our legitimate interests, on the legal grounds set out in Articles 5 and 6 of Turkish Personal Data Protection Law No. 6698 (KVKK).
Cookies
We use essential and functional cookies to maintain sessions and improve the experience. You can manage cookies through your browser settings.
Data sharing
Your data is shared with infrastructure and integration providers only as necessary to operate the service, subject to confidentiality obligations. Data may be disclosed to lawful authorities when required by law.
Retention periods
Personal data is retained for the period required by the processing purpose and applicable law, then deleted, destroyed or anonymized.
Your rights
To exercise your rights under Article 11 of KVKK, including access, correction, deletion and objection to processing, contact info@wiser.tr.
Data security
Technical and organizational measures are applied to protect personal data. Contact us for further information about our security practices.
Changes
This policy may be updated from time to time. The current version is published on this page.