Frequently asked questions.
Short answers to the most common questions about Wiser.
What is Wiser?
A cloud-based B2B management platform for end-to-end technical service and insurance claims operations.
Who is Wiser for?
For technical service providers, manufacturer and importer services, repair centers, insurance companies and related operations teams.
What are its core features?
Work order and status tracking, service center and field operations, a customer portal, insurance claims workflows, service payments, inventory, quality control, task management, shipping and AI-assisted processes.
How does the work order process work?
Technical review, approval, quality control, shipping and collection progress in sequence; missing steps stay visible.
Does it support service centers and field teams?
Yes. Manage workshop and field jobs in the same workflow and track technicians, appointments and routes.
Can my customers track the process?
Yes. They can view device, shipping and payment status in the customer portal and receive WhatsApp and SMS updates.
How does it manage insurance claims?
Provides case-based records and an audit trail from quotes and approvals to deductible collection, service payments and invoices.
Does it track Consumer Arbitration Committee cases?
The WiseLex module is designed to track UETS/KEP notices, prepare responses and monitor case deadlines in Türkiye.
What does AI do?
It assists coverage and risk assessment and drafts legal responses. The user makes the final decision.
Which integrations are supported?
Accounting and ERP, shipping, payments, WhatsApp/SMS and PTT UETS integrations are available. Contact the team to discuss the connections you need.
Is installation required? Is the interface in Turkish?
Wiser is cloud-based and its product interface is in Turkish.
Is there a free trial?
Yes. Contact the team for a 14-day trial and demo.
Let's review your process together.
Let's discuss how Wiser fits your team's workflow in a demo.