SLA visibility
See job timelines and critical stages; spot delays early.
Wiser for manufacturers and importersGrow your service network.
Grow your service network.
Maintain your standards.
Deliver on your promises through operational quality. Manage SLAs, service payments, audits and statutory repair periods on one platform.
Brand + service network + customer
SLA visibilityService payments and reconciliationOut-of-warranty approvalTechnician productivity
A shared point of controlDon't leave brand performance
Don't leave brand performance
to guesswork.
Authorized service is an ongoing performance commitment. Wiser brings work orders, technical teams, customer communication and financial reconciliation together in one workflow.
Service payments and reconciliation
Track repairs, approvals and service payments by brand through the case.
For your operationsFrom work order to reconciliation,
From work order to reconciliation,
the same workspace.
Core capabilities built for your daily workflow.
SLA visibility
01 / CAPABILITY
SLA visibility
See job timelines and critical stages; spot delays early.
EXAMPLE WORKFLOW
02 / OPERATIONS
Service payments and reconciliation
Case information
Team review
Activity history
02 / CAPABILITY
Service payments and reconciliation
Track repairs, approvals and service payments by brand through the case.
EXAMPLE WORKFLOW
03 / OPERATIONS
Out-of-warranty approval
Case information
Team review
Activity history
03 / CAPABILITY
Out-of-warranty approval
Keep quotes, customer approvals and payment collection in the record rather than informal conversations.
EXAMPLE WORKFLOW
04 / OPERATIONS
Technician productivity
Case information
Team review
Activity history
04 / CAPABILITY
Technician productivity
Measure workload and bottlenecks by team and location.
EXAMPLE WORKFLOW
05 / OPERATIONS
Customer portal
Case information
Team review
Activity history
05 / CAPABILITY
Customer portal
Show customers device, shipping and payment status in their own view.
Audit trail
06 / CAPABILITY
Audit trail
Link photos, documents and activity history to the same work order.
How it worksThree steps.
Three steps.
A clear process.
Create the work order
Collect device and customer details in a single record.
Manage the process
Track technical review, approval, repair and quality control.
Complete reconciliation
Match brand service payments and customer collections to the case.
Adapt it to your operationsManage your service network
Manage your service network
to Wiser.
Let's discuss how Wiser fits your team's workflow in a demo.
Request a demo →Explore more solutions.
Bring service and insurance teams together in a shared workspace.
Wiser for insurance companies →